Frequently Asked Questions
Everything you need to know about shopping with Livid.
What are your shipping rates and delivery times?
We offer standard shipping for a flat fee of $5.99, which typically takes 3-5 business days. Orders over $75 qualify for free standard shipping within the continental United States.
How do I return or exchange an item?
You can return any unused item in its original packaging within 30 days of purchase. Simply visit our online portal to generate a prepaid return label and drop the package at any authorized shipping location.
Which payment methods do you accept?
Livid accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Klarna and Afterpay.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey directly on our website.
Are the products on Livid covered by a warranty?
Most of our hardware and lifestyle goods come with a 12-month manufacturer's warranty. If you receive a defective item, please contact our support team immediately for a replacement or full refund.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You have a 60-minute window after placing an order to modify or cancel it by contacting our customer service team.